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Shipping & Returns

Shipping Information

Our shipping rates are as follows: Australia Post Rates

We offer Free Shipping on many of our products - Please be aware Free Shipping only applies to Australian addresses only.

All orders are shipped within 2 working days. If you have not received an order within 10 days, please notify us by email at:

Refund and Returns

Your satisfaction is our first priority at Kimbee. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Please note: We do not refund on postage. The buyer is responsible for the postage of the returned product and re-posting of exchanged products. 

Returns Process

To return an item, please send it to:

14 Parrot Court, Gilston, QLD 4211

And also include the following information:

* We supply our products throughout Australia from Melbourne, Sydney, and Brisbane. We deliver to major cities such as the Gold Coast, Sunshine Coast, Townsville, Adelaide, Perth, Cairns. All Australian States: Queensland QLD, New South Wales NSW, Northern Territory NT, Victoria VIC, Western Australia WA, South Australia SA and Tasmania TAS. Also we ship to New Zealand NZ to Wellington, Auckland, Christchurch.